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FAQ


Frequently asked questions


Tickets And Packages

 

Where can I get the admission tickets of Jawa Timur Park Group?

Physical tickets can be found at the ticket window or counter in every parks of Jawa Timur Park Group during the operational hours (11 AM to 19:30).

 

Is there any other procedure to buy the admission tickets of Jatim Park Group?

Yes. Tickets can be purchased via Merchant Indomaret. (On the same day with your visit to Jawa Timur Park Group)

 

Is there a consecutive ticket to all Jawa Timur Park Group?

Yes. There is TIKET SAKTI that gives you access to visit 7 theme parks of Jawa Timur Park Group: Jawa Timur Park 1, Jawa Timur Park 2 (Batu Secret Zoo and Museum Satwa), Museum Angkut, Museum Tubuh, Eco Green Park, Predator Fun Park and Batu Night Spectacular (BNS). TIKET SAKTI can be purchased at the ticket window or counter in each park of Jawa Timur Park Group.

 

Are children charged for admission tickets?

There is no admission fee for children with a height under 85 cm. Furthermore, children with height above 85 cm are charged normally for the admission fee.

 

Is there special price for foreign tourists?

No. Ticket prices, both for domestic and foreign tourists, are the same.

 

Online Ticket Booking

Is Jawa Timur Park Group admission tickets available online?

Yes. Please click here to enter the Online Ticket Booking system of Jawa Timur Park Group.

* Important: Make sure you fill in the email address and choose the Arrival Date correctly. The time of the visit on the ticket can not be changed after you make a transaction.

 

Can I know if the reservation has been confirmed?

Yes. Once your ticket payment transaction is received by the Online Ticket Booking system, you will receive a confirmation email in the form of an electronic ticket (e-ticket) containing your reservation details.

 

How do I get into Jatim Park Group rides using an electronic ticket?

Upon completion of payment, you will receive an electronic ticket (e-ticket) by email. This E-ticket can be printed as a physical ticket or you show it directly through your mobile phone or gadget when you arrives at the Marketing Office of park that you visit.

 

 

I've placed an order and payment within the stipulated time, but why have not I received a confirmation email?

If e-ticket is not found in your inbox, you can try checking your spam folders. If no e-ticket is found, please contact our Customer Service at 0341-590507 or send an email request to book@jtp.id by providing information about your payment data.

 

Transaction with Credit Card

 

Can I use a credit card to buy admission tickets for East Java Park?

Yes. Make sure your credit card is supported by 3D Secure system. Purchase tickets with credit card is free of transaction fee.

 

Why can not I make a ticket purchase transaction using a credit card?

Please keep in mind that the system requires an interval to confirm your transaction. If your first transaction attempt fails, please refresh your page (F5 key on the keyboard) and try to make a payment again. Technical assistance credit card transactions can be obtained by contacting our Customer Service at 0341-590507 or via email request to book@jtp.id.

 

Do credit card promos also apply in online ordering?

No. Credit card promo is only valid for transactions for on the spot purchasing of each Jawa Timur Park Group.

 

Which credit card receives payment in Rupiah?

For transactions with rupiah, online reservation book.jtp.id accepts payments using Credit Card (Visa / Mastercard) and DOKU Wallet.

 

 

Visits in Groups

 

Is there any advantage when coming with a group?

In general, to purchase a group ticket of 30, you will get 1 free ticket. This applies also to multiples. Please visit the website of Jawa Timur Park Group for the latest ticket promo ticket information.

 

Does Jawa Timur Park Group put a Agent Rate differently for group visit?

No. Jatim Park enforces the same rate for both public and private visit.

 

Rescheduling and Refunds

 

I want to change the date of the visit on my ordering ticket. How to do it?

We apologize that you can not change the date of arrival on the ticket you have ordered.

 

Can I refund tickets I have purchased?

No. The tickets you have purchased can not be refunded.

 

GENERAL INFORMATION

 

What foods can be brought into the Jatim Park Group rides?

You can bring snacks, fruit, and packaged drinks. What is not allowed is to bring heavy food made from rice or noodles from outside the Jawa Timur Park Group.. You can get a main meal for breakfast or lunch at the food court located inside each parks.

 

Can I do pre-wedding photos on parks of Jawa Timur Park Group?

Yes. The need for pre-wedding photos and other special occasions can be made at Museum Angkut, Jawa Timur Park 2, Jawa Timur Park 1 and Eco Green Park. Please make a reservation by calling 0341-597777.